Effective Date: March 16, 2025
Welcome to FaceWise App. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, process, and disclose your information when you access or use the FaceWise App.
1. Information We Collect
When you use FaceWise App, we may collect the following information:
• Personal Information:
Your name, email address, contact number, and other details you provide when registering, filling out forms, or interacting with our app.
• Usage Information:
Data about your interactions with our app, including traffic data, location data, logs, and information on the resources you access and use.
• Device Information:
Information about the mobile device you use to access our app, such as the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Facial Data (Images and Biometrics):
• When users upload photos for analysis, we collect facial images and extracted data points to assess facial features and provide personalized recommendations.
• This data is processed using AI-driven facial analysis technology and is used to track changes over time for improved recommendation accuracy.
2. How We Use Your Information
We use the information we collect for purposes including, but not limited to:
• Providing, maintaining, and improving our app;
• Responding to your comments, questions, and requests, and providing customer service;
• Communicating with you about products, services, offers, promotions, rewards, and events offered by FaceWise App and its partners;
• Monitoring and analyzing trends, usage, and activities in connection with our app;
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities, and protecting the rights and property of FaceWise App and others.
3. Sharing of Information
We may share your information as follows or as otherwise described in this Privacy Policy:
• With service providers who assist with app functionality, AI processing, and data storage, under strict confidentiality agreements.
• If required by law, in response to regulatory obligations or government requests.
• Within FaceWise App and its affiliated companies to improve our services.
We do not share, sell, or disclose facial data to third parties for marketing or advertising purposes.
4. Security
FaceWise App takes reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
5. Your Choices
• Updating Your Information: You may update, correct, or delete your personal information at any time by logging into your account or contacting us at [email protected].
• Opting Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
6. Data Retention
• Personal data, including facial images, is retained only as long as necessary to fulfill its intended purpose.
• If a user deletes a photo from the app, it will be permanently removed from both the app and our servers.
• If a user deletes their account, all associated images and facial data will be permanently erased from our database.
• Retention of any metadata is limited to compliance with legal or regulatory obligations.
7. Third-Party Services and Tracking
Our app may integrate with third-party services (e.g., analytics and advertising providers) that may collect information about your usage. We ensure that these third parties adhere to relevant data protection standards. Where tracking technologies are used, we will provide you with an option to opt out in accordance with applicable regulations, such as the App Tracking Transparency framework.
8. Your Rights
If you are located in regions where specific data protection regulations apply (such as the European Economic Area or California), you may have additional rights regarding your personal information. These rights may include:
• Accessing, correcting, or deleting your data;
• Objecting to or restricting certain processing activities;
• Requesting a copy of your personal data in a portable format.
To exercise these rights, please contact us at [email protected].
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the effective date at the top of this policy and, where appropriate, provide additional notice (for example, through our app). Your continued use of the app after the changes have been posted will constitute your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
📧 Email: [email protected]
11. Facial Data Policy
We collect images of your face and corresponding data points to analyze your facial features and provide personalized health and beauty insights. This data is processed using AI-powered facial analysis technology and may be used to track facial changes over time to enhance recommendation accuracy. Your data is not shared with third parties for marketing or advertising purposes and is only processed within the app or by secure, authorized service providers supporting our business operations under strict confidentiality agreements.
Facial images are stored only as long as the user keeps them in the app. If a user deletes an image, it will be permanently removed from both the app and our servers. If a user deletes their account, all associated images and facial data will be permanently erased from our database. We retain necessary metadata for compliance purposes only where legally required.
All personal data, including facial images, is securely stored and processed with industry-standard encryption and access control measures to protect user privacy.